Terms and conditions

www.diamondhousedh.com is operated and conducted by Diamond House. Its corporate address at Twin Tower Concord Shopping Complex, 4th floor, Shantinagar, Dhaka-1217, Bangladesh.

 

In using the services provided by our website diaondhousedh.com, you are bound to accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.

Diamond House reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website, are owned by Diamond House. Any use of this website or its contents, including copying or storing it in whole or part without the permission of Diamond House is prohibited.

 

Exchange:

We deduct 25% of gross amount during jewellery exchange.

 

Refund policy:

We deduct 30% of gross amount during jewellery money back (one year expiration). And for lifetime expiration, 38% of gross amount will be deducted. 

This is mandatory to present physically on our Dhanmondi, Uttora or Shantinagar showroom with cash memo during cash back.

After receiving product, we do cash back within 7 working days.

Without cash memo, cash back service will not be applicable. We do not provide any service without cash memo.

 

We encourage you to exchange our Diamond Nosepin instead of money back. lifetime expiration (38% taka will be deducted)

 

Repair Policy:

 

We provide free jewellery repair for 3 years.

 

Shipping:

 

We ensure our each and every shipping for our customers secured and hassle free. Shipping of the order from www.diamondhousedh.com is very safe and secured.

 

Each and every package of product purchased from www.diamondhousedh.com will reach to your doorstep in a showroom condition and in a tamper-proof packing.

 

Privacy Policy:

We have set high standards for our secured transactions and information privacy for our customers because we know that you believe on diamondhousedh.com. We also request you to note that our privacy policy will be subject to changes at any point in time without any prior notice. 

 

PERSONAL INFORMATION THAT ARE COLLECTED

 

Generally we collect personal information like name, email id, contact number and such other details during the process of setting up an account with diamondhousedh.com. We use your contact details so that we can intimate you about the timely offers, which are based on the previous orders and also depends on your interest.

 

USE OF INFORMATION

Basically we use your personal details to send you our service request. For providing information on various offers, we need your personal information. We also collect and analyze the demographic and profile data about users activity in our website.

 

SECURITY PRECAUTIONS

Our site is conducted with strict security measures and due to this, we help in protecting the loss, alteration and misuse of information under our control. If in case you want to change your access of personal account information, we make sure to provide with secure server.

Payment Option:

This website offers you multiple payment options. They are:

Online:

Customers can make their purchase payment with Credit Card, Debit card.

•          Credit Card: We accept all Visa, and American Express Credit Cards.

•          Debit Card:  We accept all Visa and  Debit Cards.

Offline:

Offline payments can be made with cash deposit.

Mobile Banking:

Mobile banking services are also available on our stores.

Cash on Delivery:

Cash-on-Delivery (CoD) is available all over the Bangladesh

Privacy and policy

We have set high standards for our secured transactions and adherence to the customer information privacy because we know that you believe on diamondhousedh.com. We also request you to note that our privacy policy will be subject to changes at any point in time without any prior notice. 

PERSONAL INFORMATION THAT ARE COLLECTED

Generally we collect personal information like name, email id, contact number and such other details during the process of setting up an account with diamondhousedh.com. We use your contact details so that we can intimate you about the timely offers, which are based on the previous orders and also depends on your interest.

USE OF INFORMATION

Basically we use your personal details to send you our service request. For providing information on various offers, we need your personal information. We also collect and analyze the demographic and profile data about users activity in our website.

SECURITY PRECAUTIONS

Our site is conducted with strict security measures and due to this, we help in protecting the loss, alteration and misuse of information under our control. If in case you want to change your access of personal account information, we make sure to provide with secure server.

refund policy

One thing we always keep on our first priority and that is our “Customer satisfaction”. And we always prefer the “Action” instead of “Saying”. Your every purchase is highly appreciable. We try to give focus on every major and minor customer satisfaction level like “Cash back”, because we care. After purchasing our product(s), you can have your cash back from Diamond House. All you need to just follow some instructions and they are:

  • After receiving product, we do cash back within 7 working days. This is applicable for both cash and card payment system.
  • For cash refund, you have to come to our showrooms in person with cash memo and make sure the product is in original condition. Without cash memo, cash back service will not be applicable. We do not provide any service without cash memo. This is, however, applicable for orders within Bangladesh only. 
  • For cash refund, we deduct 30% of gross amount during  money back (one year expiration). And after one year, for lifetime expiration, 38% of gross amount will be deducted. 
  • We encourage you to exchange our Diamond Nosepin instead of money back. lifetime expiration (38% taka will be deducted).

Lifetime Exchange policy

We offer our customers lifetime exchange for all the products that are purchased from Diamond House. Just make sure during product(s) exchange that product(s) condition is in good condition. Just remember the given instructions during exchange:

  • We provide 3 days free exchange without any deduction. 
  • We deduct 25% of gross amount during product(s) exchange.
  • And don’t forget to bring cash memo during product(s) exchange. We do not provide any service without cash memo.